SITO Training

Newbie Joined: Oct 17, 2004 Posts: 20 Location: Reading

Have you tried to explain code to someone who doesn't understand you?
I am a patient man but it is hard enough getting some people to understand even the simplest of rules (you may NOT arrest them before they leave!!!).

I am sorry, but the way I see it if you can not communicate you are not right for this line of work.
(Before any cries of "RASCIST" go up, I work with three IC3s who speak very good English, and I grew up in Germany as a foreigner.)

Posted: Sun Nov 21, 2004 6:07 pm

Well in answer to your question then yes but it does depend on the type of understanding and who is explaining it. In the instance I gave the people involved were Italian.

I don't think anyone can cry rascist for a logical statement. I now work for a local authority so I am afraid I do not get a choice who I work with as we have a very powerful dignity for all policy. The only time I can enforce someone not having a job is via the risk assesment if their lack of uncerstanding can have safety issues. We do have to consider the use of interpreters and stuff so even that is not so easy. You would be amazed at how much my drawing skills have improved after the last two years.

Newbie Joined: Oct 17, 2004 Posts: 20 Location: Reading

lol, generally I can get away with pointing somewhere and speaking rrreeeaaallllllyyy ssslllooowwwlllyyy...

At least when we're talking simple matters Twisted Evil

Posted: Sat Nov 27, 2004 10:30 am

Yes I know what you mean leon,and watchman I work with a few IC3S
and no matter how much you tell them DO NOT LET ANYONE LEAVE BAGS OR BRIEFCASES AT THE SECURITY RECEPTION ,they still do let people leave them
case in question, came down to Security Reception last week and there was a briefcase sitting at the visitors seating area no one about said to the security officer -whos case is that reply ah its ok the guy has just left the building to get a paper he will be back in a mo, asked is the guy who left the briefcase a regular visitor answer ah Idont know ive never seen him before,said to the security officer-can you give me a description OF THE PERSON WHO LEFT THE BREIFCASE ah em em NO i cant, visitors then started to enter the building so I asked all visitors to sit at the other end of reception which is shielded by a wall and then locked the doors to the Main reception area, asked the receptionists from the main reception to go and work in the east reception as is per the Protocol that we have for bags that have been left in reception and no owner then called the security manager down who then proceeds to scream and shout at me
WHEN HE HAD FINISHED SHOUTING AT ME I replied to him I followed the established protocol for an unattended bag which you had written and you are shouting at me for doing my job you should be talking to the security officer who let the person leave the breifcase and walk out of the building to get a paper a half an hour ago and has not come back(he still has not come back to this dayand we still have the breifcase) the security manager walks over picks up the briefcase by that time Iam behind the wall and the security manager proceeds to shake the breifcase like a rag doll and shouts out to me there its only a normal briefcase nothing wrong with it you F------ Idiot BY THEN the Clients security director is down and behind the wall with me he says to me we have to talk.

The outcome of this the security officer who let the guy leave the briefcase and the building has been removed from site. The Security manager has been removed from site for Abusive Langauge to the Security Officers, the CCTV tape has been collected by the Police
and I have thanked by the Client and the Police for being calm and using my Initiative.( the police have also checked the briefcase it was empty)

its really not hard to do use your common sense if somthing like this happens also if you have procedures in place for somthing like this use it

any comments anyone
Bigyin

Newbie Joined: Oct 04, 2004 Posts: 6

I fully understand Bigyin. It's easier to juggle soot than make some people understand the potential risk.

I work in the City of London and although the State of Alert remains the same, the varying threat levels within that State of Alert require extra vigilance and tighter controls at times. These measures are seen as an annoyance and incovienience to Staff who think we implement them just to hack them off and seen as too much effort for a select few security officers who still think that a job in Security is back in the bad old days of money for nothing. So it does not surprise me that people from all levels don't take this kind of thing seriously.

Moreover it actually saddens me that these people are either not aware, or refuse to accept, the potential risk that faces major urban areas in this country.

As for your former Security Manager...What planet was he from Rolling Eyes

Regards,

Jags

Posted: Wed Dec 01, 2004 7:49 pm

Thank you jags 666
yes I realise that staff think that we do things to hack them off and dont think of the danger that they could find themselves in if we were not there to do our job, I too work in the city of london and so far have tried to educate the team I WORK WITH in various aspects of the industry we have 3 teams (Alpha) the team I am in (Bravo) and (Charlie) there are only 2 members of the team I work in taking advice one is an ex met police officer the other is a guy who came into the industry from catering
we all help each other, I have already taken them through a basic anti terrorism awareness course, and am taking them now through the Management of Aggressive Behaviour Training (I am a qualified trainer i both the above) all of this is done on our own time, and in a couple of weeks they will be certified as MOAB Basic Instructors, this is done through the governing body in the USA, They would also like me to qualify them as basic Taser users, and baton users,and also the handcuff course (yes Iam an Instructor in all of the above) at the moment I am trying to get home office approval to teach Baton and Handcuff training to licenced Security Officers, the taser training will have to wait as you need a class 5 licence to train people in that as it is classed as a firearm but I have applied for that as well, unless you want to go to France as I have friends over there in there in there Security Industry who will loan me some tasers to train people in but you must be a licenced Security officer
as that is Tasers ruling or a law enforcement officer or Military, I can teach Taser and certify Security Personnel as basic Taser users, next year will be able to CERTIFY Security Personnel as Basic Instructors there is a written exam for the Basic users course and if you pass you get your certificate,

But the more we The Security Officers help ourselfs the better it will be it does not matter what company we work for we all do the same job
regards
Bigyin
Any comments

Posted: Wed Dec 01, 2004 8:00 pm

Sorry Jags666
the former manager was just totally unprofessional(thats all i will say I could say more but that would make me as bad as him) no matter what we did it was not good enough, I know that there are some really excellent Managers out there as I have worked for some and was once a manager myself and when I worked as a manager I trained them to a high standard my team were always polite and professional no mater what provocation was thrown at them by staff, but this manager was out of his depth did not know how to deal with professionals and was always
stressed out always screaming at his security team members and throwing fits for the slightest mistake (yes we all make mistakes that is how we learn half the time )

REGARDS
bigyin

Newbie Joined: Oct 17, 2004 Posts: 20 Location: Reading

I know how u feel m8, I try to keep my officers calm at all times but sometimes they still make the most amateurish mistakes, like arresting people without correct evidence, DUUUUH.

Another bad one is when they start bickering among each other clogging up the radiowaves Waaaah, *sob*.

As I am only senior guard and that at present we have neither a security manager or a supervisor I can't get rid of these idiots. Any decent jobs out there? I'm really considering at this point.

Oh and Bigyin, might want to take you up on a couple of those courses as my company won't cough for them, what kind of damage would you be looking for?

P.s - I've been known to go purple in the face complete with bulging vein attachment during staffsearches when they come up with rights they claim to have though I know full well they are lying. Nontheless I have never gotten to the level where I felt I had to be rude. We are professionals after all, not a bunch of thugs as people tend to assume. (Well, most of us anyway Crying or Very sad

)

Posted: Fri Dec 03, 2004 4:56 am

Watchman
yes I understand where you are coming from I have always been Polite to everyone I encounter when working and Firm when I have to be but always polite and approachable, and I agree with you that some People who are Security Officers should not be working in the industry at all and I am sure that other Guild Members will agree with me on this,
On the training side the last 2 security managers I have had were the most unprofessional People who I have ever worked with in my Life they had no repect for the security team never mind themselfs , they both refused to recognise the Training Qualifications I have and continue to gain on my own time/expense I do not mind as I consider my self a professional and will go out of my way to help any security officer in any way I can It does not matter what company a Security Officer works for
we are all in the same Profession ,and if we can help each other then we should, as one day we could need each others help.

the courses wont cost much I am not in it to Profit from fellow Professionals who want to expand their Professionalism and Continued
Professional Development its a learning tool for all of us to learn as much as we can and be totally Professional at all times

Regards
bigyin

you can PM Me anytime Laughing

Posted: Thu Feb 03, 2005 12:42 am

Leon wrote:

At the very least SITO (I am sure it is spelt with a H instead of an O) are answerable to someone. Why is all this suspicion not been passed to them? Force the issue, don't just talk about it.

It was passed to Bob (SITO Training Manager) during a meeting I had with him in the ealrly part of 2004 - no feedback from him as yet though but perhaps it is a little early yet for the wheels of SITO, after all, a year does go by rather quickly.
It was also mentioned to Stefan the SITO Director the later part of 2004 and also to the SIA - seems as long as everyone is making money and the revenue stream is in no danger of drying up, everyone is quite happy to accept a 'standard' set 15 or 20 years ago.