The SIA has just announce that the specification for the new SIA approved qualification for door supervisors has been agreed and published. Details of the door supervision course specification are on their website together with exemptions for those holding existing qualifications.

Please note:
The criteria for licensing, including training and qualification requirements, will be subject to final approval by Ministers at the end of September 2003. However, broad Ministerial agreement has been given to their approach and their training and qualifications for door supervision have already been endorsed by the SIA Board.

Door Supervisors will have to take two part training course (14 hours each).
The course my be delivered over four days, a week-end or evenings.

The first part of the course consistes of;

- Part 1 - Role and responsibilities of a door supervisor (14 hours)

Aim - To ensure that door supervisors have the knowledge and understanding of their role and responsibilities in the security industry environment.

Introduction

Aim - To introduce door supervisors to the leisure and security industries.
Objectives - By the end of this session trainees will be able to:

Define the role of the door supervisor
Identify the qualities of a door supervisor
Identify the key players in the leisure and security industries
State the relationships with the SIA, the police and local authorities
State the main objectives of door supervisors
State the requirements for door supervisors under the Private Security Industry Act
Behavioural standards

Aim - To discuss appropriate behaviour for door supervisors.
Objectives - By the end of this session trainees will be able to:

State the reasons for having behavioural standards
List the SIA's specific requirements in relation to licensing and enforcement
Civil and Criminal Law

Aim - To discuss civil and criminal law relevant to door supervision.
Objectives - By the end of this session trainees will be able to:

Show an understanding of civil and criminal law
State the requirements relating to the use of force
State what is meant by 'reasonable' and 'necessary force'
Identify types of assault
List some other criminal offences that door supervisors may come across
List the options available when the law is broken


Searching

Aim - To discuss search procedures.
Objectives - By the end of this session trainees will be able to:

State the reasons for searching premises
State how to search people and their property
State 'conditions of entry' and the importance of obtaining permission to search
State the difference between general, random and specific searches
Define an 'offensive weapon'
State the hazards of conducting a search
State the procedures for recording articles seized during searches
List the options available to door supervisors if they find items during searches


Arrest

Aim - To discuss arrest procedures.
Objectives - By the end of this session trainees will be able to:

Define an arrestable offence
State the agreed procedures for arrest
State the limitations to a door supervisor's powers of arrest
Identify circumstances in which door supervisors may arrest
Specify why arrests should only be made as a last resort
State the procedures following an arrest
Drugs Awareness

Aim - To discuss drugs and drug abuse.
Objectives - By the end of this session trainees will be able to:

Identify key areas of the Misuse of Drugs Act of 1971 and the Public Entertainment Licence (Drugs Misuse) Act 1997
State some of the symptoms of drug abuse
List the most common types of illegal drugs
List signs of drug dealing
State how to deal with customers found in possession of drugs
State the procedure for handling seized drugs
List Health and Safety issues in relation to illegal drugs
State how to dispose of contaminated waste


Recording Incidents and Crime Scene Preservation

Aim - To discuss incident recording and crime scene preservation.
Objectives - By the end of this session trainees will be able to:

List the types and reasons for records
State the reasons for recording incidents
Identify incidents that need recording and when to call the police
Explain what information a record should contain
State the rules for incident book/notebook entries
List the different types of evidence
State how forensic evidence can be obtained at a crime scene
State the basic rules to follow to preserve evidence


Licensing Law

Aim- To discuss licensing law and the licensee's social responsibility
Objectives - By the end of this session trainees will be able to:

State the law in relation to refusing entry and ejecting customers
State police powers in relation to licensed premises
State the different types of licences and permissions available for premises
State the rights and duties of licensees and door supervisors as their representatives
State the law in relation to young persons
State law in relation to drunkenness, disorderly conduct, prostitutes and unlawful gaming


Equal Opportunities

Aim- To discuss Equal Opportunities and Discrimination.
Objectives - By the end of this session trainees will be able to:

State what is meant by equal opportunities, prejudice and stereotyping
State the relevance for door supervisors of the Race Relations Act, the Sex Discrimination Act and the Disability Discrimination Act
State how these Acts may be enforced
Health and Safety at Work

Aim- To discuss Health and Safety in the workplace.
Objectives - By the end of the session trainees will be able to:

Define the main areas of Health and Safety legislation
State the purpose of 'duty of care'
State the responsibilities of the employer, employees and self employed
Identify typical risks, hazards and spillages
Identify safety signs and safety signals
State the precautions to be taken in the manual handling of heavy goods
State the precautions to be taken against HIV, hepatitis and other infectious diseases


Emergency procedures

Aim- To learn the basic procedures for emergency situations
Objectives - By the end of this session trainees will be able to:

Define the term emergency
List the reasons for fire certificates and occupancy figures
State the three components of fire
Explain the importance of knowing the venue's fire and evacuation procedures
List the types of fire extinguishers, and their use
State the procedures for a bomb threat
State how to act in a first response situation requiring first aid
State who to contact in first aid situations


Part two consists of;
- Part 2 - Communication skills and conflict management

Aim- To ensure that door supervisors have the appropriate communication skills and knowledge of conflict management

Introduction to communications skills and conflict management

Aim - To discuss communication skills and conflict management.
Objectives - By the end of this session trainees will be able to:

State the importance of customer care
Show an understanding of basic communication skills
Show an understanding of verbal and non-verbal communication effectively
State the need to calm difficult situations and avoid violence
Identify different types of behaviour
State what risks can occur during violence at work
Identify the most common conflict flash-points
State the importance of managing aggression
Show an understanding of basic problem-solving skills
State the impact of reflecting and learning from the experience of conflict
Application of communication skills and conflict management

Aim - To observe and discuss scenario situations requiring effective communication skills and conflict management.
Objective - By the end of this session trainees will:

Understand the issues regarding entry refusal and will know how to refuse entry in a way that reduces the risk of conflict.
Understand the issues regarding ejection and will know how to eject a customer in a way that reduces the risk of conflict.
Be able to identify some of the types of incidents that occur inside a venue
Understand how they can deal with incidents in a way that reduces the risk of conflict.
Understand the law about arrest in relation to a door supervisor's role

PREVIOUS QUALIFICATIONS
Exemptions will remain in force until the SIA is satisfied that the SIA approved qualification for door supervisors is available throughout England and Wales.

Full exemption

Existing door supervisors who have the British Institute of Innkeeping Awarding Body (BIIAB) Award, both Stages 1 and 2 in Door Supervision, (excluding First Aid and Physical Intervention) will have their certificates recognised by a SIA awarding body for licensing purposes. No further training or exam is required. These certificates will only be recognised if taken during the last three years (valid from 1 January 2001)

Partial exemption

Existing door supervisors who hold one of the following awards by an accredited door supervisor awarding body are exempt from the knowledge based training and assessment (part 1). They must attend the training in communication skills and conflict management (part 2) and pass the exam. As above certificates will only be recognised if taken during the last three years (valid from 1 January 2001)

The awards are:
BIIAB National Certificate for Door Supervisors
NCFE Door Supervisor's Vocational Certificate
NCFE Intermediate Certificate for Door Supervisors
SITO/NOCN Basic Job Training in Door Supervision


Or

Existing local authority door supervisors, who are registered by a local authority or the Police and have attended unaccredited training, are exempt from attending the knowledge based training (part 1) but are required to take and pass the exam. They are also required to attend the training in communication skills and conflict management (part 2) and pass the exam.

No exemption

All other door supervisors must attend the full training course (28 hours) and pass the exams.

Overseas qualifications

Applicants from overseas who have a relevant qualification in door supervision or another security related discipline may present their certificates to an SIA endorsed awarding body for part accreditation. All overseas applicants will be required to attend training in English legislation (covered within part 1 of the SIA qualification for door supervisors course) and communication skills and conflict management (covered in part 2 of the course).


Qualification requirements summary

Qualifications held
Door supervisors holding
BIIAB stage 1 & 2

Qualifications or training required
No additional training or qualification required for SIA licence application

Next steps
Send your qualification details to a SIA endorsed awarding body

The awarding body will let the SIA know that you have an acceptable qualification.


Qualifications held
Door supervisors holding
BIIAB National Certificate for Door Supervisors1
NCFE Door Supervisor's Vocational Certificate1
NCFE Intermediate Certificate for Door Supervisors1
SITO/NOCN Basic Job Training in Door Supervision1

1 (Certificates dated after 1st Jan 2001)

Qualifications or training required
Exempt from SIA course part 1 but need to attend and pass SIA course part 2 before applying for SIA licence

Next steps
Send you qualification details to a SIA endorsed awarding body

The awarding body will let the SIA know that you have a partial exemption.

You will need to take and pass part 2 of the SIA qualification for door supervisors.


Qualifications held
Door supervisors registered or licensed by local authorities or police

Qualifications or training required
Exempt from attending SIA course part I but need to take and pass part I exam and attend and pass SIA course part 2 before applying for SIA licence

Next steps
Contact a SIA endorsed awarding body who will let you know where you can take the SIA qualification for door supervisors part I exam and part 2 training and exam

Qualifications held
Overseas qualifications with relevant qualification in door supervision

Qualifications or training required
Need to submit relevant qualification to awarding bodies for assessment for possible exemption and need to attend and pass SIA course part 2 before applying for SIA licence

Next steps
Send your qualification details2 to a SIA endorsed awarding body.

If acceptable, the awarding body will then assess the qualification and let the SIA know that you have an acceptable qualification.

2 Applicants submitting overseas qualifications will need to provide an official translation of the qualification certificate and details of the course content.